Shipping Policy
Everything you need to know about shipping, delivery times, and order processing.
FREE SHIPPING
Canada-wide shipping on orders over $250
FLAT RATE SHIPPING
$20 flat shipping rate on orders under $250
SAME DAY SHIPPING
Orders before 11:59 PM PDT ship the same day
Our Shipping Policy
1. Shipping Destinations
We currently ship throughout Canada. If shipping to additional locations becomes available, this page will be updated accordingly.
2. Shipping Rates
Free Canada-wide shipping on orders over $250 CAD. Orders under $250 CAD are subject to a flat shipping fee of $20 CAD.
3. Order Processing
Orders are processed Monday through Friday, excluding public holidays. Orders are typically processed within 1–2 business days after they are received.
4. Delivery Times
Estimated delivery times vary depending on your location. Typical delivery is 1–3 business days in Ontario and 2–7 business days after they provinces.
5. Tracking Orders
When available, tracking information will be sent to your email address once your order has shipped.
6. Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for delays or extra costs due to incorrect or incomplete addresses.
7. Lost or Delayed Shipments
If your shipment does not arrive within the estimated time, contact our support team and we will work with the carrier to investigate.
8. Damaged Packages
If your package arrives damaged, take photos and contact us immediately with your order number and photos so we can assist you.
9. Contact Information
If you have any questions about shipping, please contact us. Our team is happy to help!
Our Shipping Process
1. Place Order
You place your order on our website.
2. Order Confirmed
We confirm your order and prepare it for processing.
3. Package Shipped
Your order is shipped and tracking information is sent to you.
4. Delivered
Your package is delivered safely to your doorstep.
Shipping FAQs
Typical delivery is 1–3 business days in Ontario and 2–7 business days to other provinces, after processing is complete.
If your shipment does not arrive within the estimated time, contact our support team and we will work with the carrier to investigate.
Yes — we offer free Canada-wide shipping on all orders over $250 CAD.
Once your order ships, tracking information will be sent to the email address on your order.
Please contact our support team as soon as possible — we can update it if the order hasn't shipped yet.
Contact our support team with your order number and we will investigate with the carrier and work toward a resolution.
We currently ship throughout Canada only. This page will be updated if additional destinations become available.
Orders are processed Monday through Friday, excluding public holidays.
Questions About Shipping?
Our support team is here to help. Reach out anytime—we're happy to assist you.