Refund Policy
Learn about cancellations, refunds, damaged orders, and our return process.
CANCEL BEFORE PROCESSING
Orders can be cancelled before they are processed or shipped.
REPORT WITHIN 48 HOURS
Report damaged or incorrect items within 48 hours of delivery.
CONTACT SUPPORT
Contact our support team for refund requests or assistance.
Our Refund Policy
1. Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has been processed or dispatched, it cannot be cancelled.
2. Refund Eligibility
Refunds may be considered for cancelled orders, wrong items, damaged products, or lost shipments after verification. Each request is reviewed individually.
3. Non-Refundable Items
Refunds cannot be issued for opened or used products, delivered orders, incorrect addresses provided by the customer, or change of mind after shipment.
4. Damaged or Incorrect Orders
Contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review and resolve the issue.
5. Lost Shipments
If your shipment has not arrived within the expected time, contact us. We will work with the shipping carrier to investigate and provide updates.
6. Refund Processing
If your refund request is approved, we will provide instructions based on the payment arrangement used. Processing times may vary.
7. Order Changes
To update shipping information or modify your order, contact us immediately. Changes can only be made before your order has entered processing.
8. Contact Information
For any refund-related questions, please contact our support team. We are here to help.
Our Refund Process
1. Submit Request
Submit your refund request with order details and supporting information.
2. Review
Our team will review your request and verify the information provided.
3. Approval
If approved, we will confirm the refund and provide further instructions.
4. Resolution
Your refund or replacement will be processed based on the approved request.
Refund Policy FAQ
Yes — orders can be cancelled before they have been processed or shipped. Once processed, they can no longer be cancelled.
No — refunds cannot be issued for opened or used products for safety and quality reasons.
Once approved, processing times may vary depending on the original payment method used.
Contact us if your shipment hasn't arrived within the expected time, and we'll work with the carrier to investigate.
Contact us within 48 hours of delivery with your order number and photos, and we'll review and resolve the issue.
Yes, but only before your order has entered processing. Contact us immediately to make changes.
Take photos and contact us within 48 hours of delivery along with your order number so we can assist you.
Reach out to our support team through the contact page, and we'll be happy to assist with any refund-related questions.
Need Help With a Refund?
Our support team is here to assist you with your order.