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Our Location
Novum Bioscience
Vancouver, BC
Canada
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We're Here to Support You
Whether you have a question about our products, orders, policies, or anything else, our team is ready to assist you.
Customer Focused
Your satisfaction is our top priority.
Secure & Confidential
Your information is safe with us.
Quick Response
We aim to reply within 24 hours.
Research Driven
Supporting your research with quality peptides.
Contact FAQ
We typically respond to all inquiries within 24 hours on business days.
Yes, our support team can help with technical questions related to your order or account.
Please include your full name, order number (if applicable), and a clear description of your question.
Order updates are sent to your email, and you can also check your account dashboard for the latest status.
Orders can be modified or cancelled within 24 hours of purchase by contacting our support team.
Our team is available Monday through Friday, 9:00 AM to 6:00 PM PDT.